Customer Service Analyst I — Problem Solver & Insights

Citi; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global financial services company is seeking a Customer Service Analyst 1 in Penang, Malaysia. This entry-level role involves assisting customers, resolving issues, and providing high-quality service. The ideal candidate should have a Bachelor's degree and customer service experience, demonstrating strong communication and analytical skills. Responsibilities include conducting analyses, ensuring compliance, and serving as the main contact for clients. This position offers a full-time opportunity in a dynamic work environment.

Qualifications

• 0-2 years of experience in customer service.
• Proven ability to present concepts clearly and influence change.
• Demonstrated commitment to high-quality customer service.

Responsibilities

• Serve as single point of contact for clients and internal partners.
• Ensure timely responses to customer inquiries.
• Conduct analyses to meet client needs.
• Communicate resolutions to clients.

Skills

Customer service experience

Analytical skills

Risk management

Communication skills

Problem-solving abilities

Education

Bachelor's degree or equivalent experience

Job description

A global financial services company is seeking a Customer Service Analyst 1 in Penang, Malaysia. This entry-level role involves assisting customers, resolving issues, and providing high-quality service. The ideal candidate should have a Bachelor's degree and customer service experience, demonstrating strong communication and analytical skills. Responsibilities include conducting analyses, ensuring compliance, and serving as the main contact for clients. This position offers a full-time opportunity in a dynamic work environment.