Customer Service Advisor

DHL Germany; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading global logistics company in Kuala Lumpur is seeking a Certified International Specialist to enhance the customer service experience. The ideal candidate will demonstrate strong typing, telephone, and conflict resolution skills while fostering a customer-centric culture. Candidates are offered strong career support and a diverse benefits program. If you are ready for a challenge, apply now!

Benefits

Strong Career support

Great culture and colleagues

Multifarious benefits program

Responsibilities

• Manage self-adherence to achieve 'best day every day'.
• Provide excellent customer service with accurate information.
• Work closely with departments to resolve service failures.
• Identify improvement opportunities and recommend initiatives.

Skills

Typing skills (at least 30 wpm preferable)

Telephone skills

Conflict resolution skills

Communication skills - spoken and written

Negotiation and interpersonal skills

Job description

Description - External

YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER

Would you like to become part of the world's most international company?

A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then join our team and become a Certified International Specialist.

YOUR TASK

Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through:

• Achieving “best day every day” by managing self-adherence
• Efficient at work – through managing self Auxiliary code and ACW code

Living and breathing the Insanely Customer service centric culture through:

• Provide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers
• Provide Value added services such as TDX and insurance in meeting customer ‘s need

Operations:

• Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra.
• Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal

Living and breathing the “First Choice Way” by:

• Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative
• Adhere to the Centre Of Excellence standards
• Adhere to the standard Quality monitoring tool
• Support, and adhere to change management in making the business more successful and competitive in the market

Qualifications - External

YOUR PROFILE

• Typing skills (at least 30 wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)

OUR OFFER

• Strong Career support in an international environment.
• Great culture and colleagues.
• Multifarious benefits program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!