Customer Service Administrator

Seng Huat Electrical & Home Appliances; Kuala Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electrical and home appliances company in Kuala Terengganu is seeking a dedicated Customer Service Administrator. In this full-time role, you will provide exceptional customer support and manage day-to-day operations of our customer service department. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in customer service or administrative roles. We offer a rewarding work environment and benefits package that fosters both personal and professional growth.

Benefits

Competitive salary

Opportunities for career advancement

Support initiatives for health and well-being

Qualifications

• Experience in a customer service or administrative role, preferably in retail or consumer electronics.
• Ability to engage with customers in a friendly and professional manner.
• Focus on delivering high-quality customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Handle customer complaints and resolve issues promptly.
• Maintain accurate records of customer interactions.
• Provide product information and assist with orders, returns, and exchanges.
• Collaborate with other departments to meet customer needs.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Familiarity with customer service best practices

Proficient in using relevant software

Job description

We are seeking a dedicated Customer Service Administrator to join our dynamic team at Seng Huat Electrical & Home Appliances' in Kuala Terengganu, Terengganu. As a full‑time team member, you will play a crucial role in providing exceptional customer support and ensuring the smooth day‑to‑day operations of our customer service department.

What you'll be doing

Responding promptly and courteously to customer inquiries and concerns via phone, email, and other communication channels.

Handling customer complaints and resolving issues in a timely and effective manner.

Maintaining accurate records of customer interactions and transactions.

Providing product information and assisting customers with orders, returns, and exchanges.

Collaborating with other departments to ensure customer needs are met.

Participating in regular team meetings and contributing to the continuous improvement of customer service processes.

What we're looking for

Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.

Strong problem‑solving and decision‑making abilities, with a focus on delivering high‑quality customer service.

Familiarity with customer service best practices and the ability to adapt to changing customer needs.

Proficient in using relevant software and tools to manage customer information and transactions.

Experience in a customer service or administrative role, preferably in the retail or consumer electronics industry.

What we offer

At Seng Huat Electrical & Home Appliances', we are committed to providing our employees with a rewarding and supportive work environment. Our benefits package includes competitive salary, opportunities for career advancement, and a range of initiatives to support your health and well‑being.

About us

Seng Huat Electrical & Home Appliances' is a leading provider of high‑quality electrical and home appliances in Malaysia. With a strong focus on customer satisfaction, we have built a reputation for excellence and innovation in the industry. Our team is dedicated to delivering exceptional products and services to our customers, and we are committed to fostering an inclusive and collaborative work culture.

If you are excited to be a part of our growing team, we encourage you to apply now.