Customer Service Administrator

JOB ELITE TT AGENCY; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Full-time Customer Service Administrator in Johor Bahru. Responsibilities include managing inbound calls, emails, and live chats to assist customers with inquiries and complaints. Candidates should have at least 1 year of relevant experience and good computer literacy. This role requires teamwork to meet set KPIs and SLA expectations. Apply now to join a dynamic team focused on exceeding customer satisfaction.

Qualifications

• 1 year of relevant work experience required.
• Good communication skills to handle inquiries.

Responsibilities

• Handle all inbound calls, live chat and email related to customer inquiries.
• Exceed customer expectations in service quality.
• Collaborate with the team to meet KPIs and SLAs.

Skills

Customer service skills

Computer literacy

Job description

JOB ELITE TT AGENCY is hiring a Full time Customer Service Administrator role in Taman Melodies, Johor. Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
• 1 year of relevant work experience required for this role

Responsibilities

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s product.
• Exceeding customer expectation in terms of customer service and accurate information.
• Working in a team to achieve the required KPI elements and SLA
• Good computer literacy