CUSTOMER SERVICE

Total Reach Marketing; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading marketing firm in Malaysia is seeking a customer service representative to enhance customer engagement through various channels. The ideal candidate will be a great communicator, proficient in English and Mandarin or Bahasa Malaysia, and possess interpersonal skills. This role offers a pathway to a dynamic career focused on customer satisfaction and brand reputation, along with opportunities for professional growth.

Qualifications

• Minimum of 2 years in a service-based role is preferred.
• Proficiency in English and Mandarin or Bahasa Malaysia is essential.
• Motivated and eager to grow both independently and in a team.

Responsibilities

• Respond to customer inquiries through various channels.
• Coordinate with internal teams for timely resolutions.
• Contribute to service improvement strategies.
• Participate in periodic market research and refine offerings.

Skills

Excellent communication

Interpersonal skills

Basic computer proficiency

Follow-up skills

Education

Diploma or equivalent experience

Job description

Be the friendly, professional voice of the company—responding to customer enquiries and addressing product or service-related concerns via phone, email, and other channels.

Proactively follow up on customer feedback and coordinate with internal teams to ensure smooth and timely resolution.

Support and help shape a customer-first culture by contributing to service improvement strategies and customer care initiatives.

Participate in periodic market research to stay informed on trends and help refine our offerings.

Collaborate across departments to enhance customer journeys and promote long-term satisfaction.

What We’re Looking For:

A diploma or equivalent experience in a relevant field.

A great communicator who enjoys engaging with people from all walks of life.

Someone motivated, curious, and eager to grow—whether independently or as part of a team.

Strong interpersonal and follow-up skills, along with basic computer proficiency.

Proficiency in English and Mandarin or Bahasa Malaysia.

Ideally, you have at least 2 years of experience in a service-based role. However, if you’re a passionate and fast learner, we’d love to hear from you too!

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Why Join Us?

We believe great service starts with great people. This role is more than just handling enquiries—it’s a stepping stone into a dynamic, people-focused career with room to grow. You’ll gain exposure, build valuable skills, and make a meaningful impact on customer satisfaction and brand reputation.

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