Customer Service

SWIFT BRIDGE TECHNOLOGIES (M) SDN BHD; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology services company in Malaysia is seeking a customer service representative to manage customer inquiries and complaints. The ideal candidate should have a Degree or Diploma in Business Administration and be detail-oriented. Responsibilities include directly dealing with customers via phone and electronic communication, resolving issues, and maintaining records of interactions. Fresh graduates are welcome to apply as training will be provided.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge and experience in handling customer complaints.
• Ability to document customer feedback clearly.

Responsibilities

• Deal directly with customers through various channels.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and delivery information.
• Manage customer accounts and communications.

Skills

Customer complaint handling

Attention to detail

Clear communication

Education

Degree or Diploma in Business Administration

Job description

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly to customer inquiries.

Handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle product and service inquiries.

Provide pricing and delivery information.

Perform customer verifications.

Set up new customer accounts.

Process orders, forms, applications and requests.

Organize workflow to meet customer timeframes.

Direct requests and unresolved issues to the designated resource.

Manage customers' accounts.

Keep records of customer interactions and transactions.

Record details of inquiries, comments and complaints.

Record details of actions taken.

Prepare and distribute customer activity reports.

Manage administration.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Provide feedback on the efficiency of the customer service process.

Able to work independently or under minimum supervision.

Any other duties as relevant will be assigned from time to time by the management.

Degree or Diploma in Business Administration or equivalent experience.

Fresh graduates are welcome to apply.

Working Experience

Knowledge and experience in customer complaint handling and returns.

Excellent attention to detail.

Ability to clearly document customer feedback and communicate it to other departments.