customer service

RecruitFirst; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading banking institution in Kuala Lumpur seeks a Full-Time Customer Service Representative. Responsibilities include delivering exceptional 24-hour customer service and resolving complaints. Candidates should have a recognized diploma and at least two years of experience, with the ability to work rotational shifts. This role emphasizes a high level of professionalism and confidentiality in customer interactions. Join us to make a positive impact in the banking sector.

Qualifications

• At least a recognized Diploma with minimum 2 years’ experience.
• Ability to work on rotational shifts including weekends and public holidays.

Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensure highest standard of service delivery on personalized phone services.
• Handle and resolve customer complaints proficiently.
• Educate customers about the Bank’s products and services.

Skills

Customer Service Skills

Complaint Resolution

Rotational Shift Adaptability

Education

Diploma

Job description

Overview

Offices: Kuala Lumpur

Job-type: Full-Time

Job Category: Contact Centre (Backend)

Industries: Contact Centre

Salary: MYR 3,000-4,000/Month

Who you'll be working for: Banking Group.

What requirements you'll need to be eligible

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.

What you'll be doing on the job

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Consultant Contact

Posted by: Chittra A/P Som Mai

Phone: [phone]

Email: *********@recruitfirst.co

Sound interesting? Apply!