Customer Service

PUMP FITNESS HOLDINGS SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fitness company in Kuala Lumpur seeks a Customer Service professional. You will be the first point of contact for customers, providing exceptional service and support. Ideal candidates have at least one year of experience in customer service, preferably in the fitness or hospitality sector. Responsibilities include responding to inquiries, troubleshooting issues, and contributing to team culture. This role offers free gym memberships, career advancement opportunities, and wellness benefits in a collaborative environment.

Benefits

Free gym membership

Career development opportunities

Comprehensive group insurance

Dynamic team culture

Qualifications

• At least 1 year of experience in customer service or call center role, preferably in fitness or hospitality.
• Ability to adapt communication style to different customer needs.
• Strong critical thinking skills for tackling various inquiries.

Responsibilities

• Responding to customer enquiries and complaints via various channels.
• Troubleshooting issues and providing effective solutions.
• Providing feedback to management on customer pain points.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Tools

Customer service software

CRM tools

Job description

Join our growing team as a Customer Service professional at PUMP FITNESS HOLDINGS SDN BHD'. In this full-time role based in Kuala Lumpur, you will be the first point of contact for our customers, providing exceptional service and support to ensure their fitness journey with us is seamless and enjoyable.

What you'll be doing

• Responding to customer enquiries and complaints via phone, F2F, email, and chat in a timely and professional manner
• Cold Calling, Payment Collection and Broadcasting, making appointment
• Troubleshooting any issues and providing effective solutions
• Providing feedback to management on customer pain points and improvement opportunities
• Continuously learning about our products and services to provide accurate and up-to-date information to customers
• Contributing to a positive and collaborative team environment

What we're looking for

• At least 1 year of experience in a customer service or call center role, preferably in the fitness or hospitality industry
• Excellent communication and interpersonal skills with the ability to adapt your style to different customer needs
• Strong problem‑solving and critical thinking skills to handle a variety of customer inquiries
• Proficient in using customer service software and CRM tools
• Passion for health, fitness, and providing exceptional customer experiences
• A team player with a positive and friendly attitude

What we offer

• Free gym membership and fitness classes
• Opportunities for career development and advancement
• Comprehensive group insurance and wellness benefits
• A collaborative and dynamic team culture

About us

PUMP FITNESS HOLDINGS SDN BHD' is a leading fitness and wellness company that operates a network of state‑of‑the‑art gyms across Kuala Lumpur. Our mission is to inspire and empower individuals to lead healthier and more active lifestyles. With a focus on innovation, customer experience, and community engagement, we are committed to being the premier fitness destination in the city.

Apply now to join our team and be part of our exciting journey!