Customer Service

Atlas Logistics; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Klang City is seeking dedicated individuals for a customer service role. The position requires fluency in both English and Bahasa Malaysia, with knowledge of Chinese as a plus. Fresh graduates are welcome, making this an excellent opportunity for those starting their careers. Responsibilities include providing high-quality service, handling customer inquiries, and collaborating with internal teams for efficient service delivery. This is a great chance to join a reputable firm in the logistics sector.

Qualifications

• Fluency in both English and Bahasa Malaysia is required; knowledge of Chinese is a plus.
• No work experience necessary; fresh graduates are encouraged to apply.
• Strong communication and teamwork abilities are essential.

Responsibilities

• Provide high-quality service to customers, addressing inquiries and complaints.
• Communicate with customers through phone, email, or online chat.
• Handle customer orders, returns, and service requests.
• Collaborate with teams to meet customer needs promptly.
• Record customer feedback and suggest improvements to management.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Basic verbal and written communication skills

Familiar with Microsoft Office Suite

Education

Minimum SPM (Malaysian Certificate of Education)

Job description

We are a leading freight forwarder in Port Klang, founded over 14 years ago. Over the years, we have built a reputation for excellence by consistently delivering reliable, efficient, and customized logistics solutions to our clients. Our strategic location, coupled with a deep understanding of the logistics industry, enables us to seamlessly connect businesses with global markets.

Qualifications & experience

Language Proficiency: Fluent in English and Bahasa Malaysia (Chinese is a plus!)

Experience: No work experience required; fresh graduates are welcome!

Education: Minimum SPM (Malaysian Certificate of Education)

Skills: Basic verbal and written communication skills; familiar with Microsoft Office Suite

Personal Traits: Patient, problem-solving skills, and strong teamwork spirit

Tasks & responsibilities

Provide high-quality service to customers, answering their inquiries and resolving their complaints

Communicate with customers via phone, email, or online chat tools

Handle customer orders, returns, and other service requests

Collaborate with internal teams to ensure customer needs are responded to promptly

Record customer feedback and provide suggestions to management for service process improvements