Customer Service

Elite Transform Team; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Customer Service agent to deliver outstanding support and ensure a positive experience for clients. This full-time role located in Johor involves handling customer inquiries via phone, email, and chat. The ideal candidate should possess strong communication and problem-solving skills and have prior customer service experience. The company offers career advancement opportunities and flexible work arrangements.

Benefits

Opportunities for career advancement

Flexible work arrangements

Team-building activities

Discounts on products and services

Qualifications

• Prior experience in a customer service or call centre role is preferred.
• Ability to work effectively in a fast-paced, high-volume environment.

Responsibilities

• Answering incoming calls and responding to customer inquiries and requests.
• Providing accurate information about products and services.
• Resolving customer issues and concerns efficiently.
• Documenting customer interactions and maintaining records.
• Identifying opportunities to improve customer satisfaction.
• Collaborating with cross-functional teams to enhance customer experience.

Skills

Excellent communication and interpersonal skills

Strong problem-solving skills

Ability to build rapport with customers

Passion for providing exceptional customer service

Tools

Customer service software

Job description

As a Customer Service agent at ELITE TRANSFORM CONSULTING PLT', you will be the face of the company, providing outstanding customer support and ensuring a positive experience for our clients. This full-time role is based in Muar, Johor and involves handling a variety of customer inquiries and requests via phone, email, and chat.

What you'll be doing

• Answering incoming calls and responding to customer inquiries and requests in a timely and professional manner
• Providing accurate information about our products and services
• Resolving customer issues and concerns efficiently and with empathy
• Documenting customer interactions and maintaining detailed records
• Identifying opportunities to improve customer satisfaction and service delivery
• Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

• Excellent communication and interpersonal skills with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to handle complex customer inquiries
• Proficient in using customer service software and tools
• Prior experience in a customer service or call centre role is preferred
• Ability to work effectively in a fast-paced, high-volume environment
• A genuine passion for providing exceptional customer service

What we offer

• Opportunities for career advancement and professional development
• Flexible work arrangements to support work-life balance
• Team-building activities and social events
• Discounts on our products and services

About us

ELITE TRANSFORM CONSULTING PLT' is a leading provider of customer service and call centre solutions. We pride ourselves on our commitment to delivering exceptional service and building long-lasting relationships with our clients. Our team of dedicated professionals works tirelessly to ensure the satisfaction of our customers and the success of our business.

Apply now to join our team and be a part of our exciting journey!