Customer Retention (Bandar Sunway/Telco/Up to RM3700)

ASK Resources; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic customer service company in Selangor, Malaysia is seeking a Customer Retention specialist to engage proactively with customers. This role involves understanding customer needs, upselling, and delivering outstanding service. Ideal candidates have a diploma or higher, along with one year of experience in customer service or related fields. This position requires a shift rotation and offers competitive incentives, medical coverage, along with opportunities to meet sales targets.

Benefits

Overtime

Incentive

Medical coverage

Qualifications

• 1 year of working experience in Customer Service/Telesales/Retention.
• Willingness to work shifts.
• Patient and customer-oriented personality.

Responsibilities

• Engage with customers to understand needs and provide solutions.
• Identify opportunities to retain and upsell customers.
• Deliver exceptional customer service and resolve inquiries.

Skills

Customer service skills

Sales orientation

Problem-solving

Communication skills

Education

SPM/STPM/Diploma/Bachelor

Job description

Customer Retention (Bandar Sunway/Telco/Up to RM3700)

Proactively engage with customers to understand their needs and provide tailored solutions

Identify and act on opportunities to retain and upsell existing customers

Deliver exceptional customer service and resolve any inquiries or issues efficiently

Maintain accurate customer records and documentation

Collaborate with cross‑functional teams to ensure a seamless customer experience

Contribute to the overall sales and retention targets of the business

What we're looking for

SPM/STPM/Diploma/Bachelor with 1 year of working experience in Customer Service/Telesales/Retention related background

Willing to work in shift rotational basis

Sales oriented, patient and customer oriented

Overtime

Incentive

Medical coverage

Apply now to become our next Customer Retention!

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