Customer Relationship Officer

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic start-up in Kuala Lumpur is seeking a Customer Relationship Officer to engage with customers via instant messaging and calls. This role requires strong communication skills and the ability to manage documentation for customer cases. Ideal candidates should possess a diploma or degree, with at least one year of customer service experience. The position offers a competitive salary and benefits, with working hours from Monday to Friday, 9 am to 6 pm.

Benefits

Competitive base salary

Medical & Health Coverage

Regular working hours: Mon - Fri (9am - 6pm)

Qualifications

• 1 year experience in customer service or related industries required.
• Ability to communicate in English is essential; Mandarin or Cantonese preferred.

Responsibilities

• Engage customers through various digital platforms.
• Gather documentation and maintain positive communication.
• Guide customers on document preparation.
• Cooperate with team members for a positive work culture.

Skills

Friendly demeanor

Patience

Effective communication

Follow-up skills

Education

Diploma or Degree in related fields

Job description

Company Background

We are representing our client, a new start-up in Malaysia that operates a Loan‑Matching Platform, in their search for a Customer Relationship Officer.

Job Responsibilities

• Responsible for engaging customers through instant messaging, phone calls, and digital platforms
• Gathering customer documentation, maintaining positive communication, and ensuring smooth case handling
• Guide customers on document preparation
• Work flexibly based on customer needs and operational workflows
• Cooperate with team members to maintain a positive and productive work culture
• Record customer conversations, progress, and key notes in company systems

Job Requirements

• Diploma or Degree in any related fields
• 1 year experience in customer service, call centre, hospitality, or service‑related industry
• Must be friendly, patient, and able to handle diverse customer backgrounds
• Strong follow‑up skills and able to maintain accurate customer records.
• Ability to communicate effectively in English, Bahasa Malaysia preferably Mandarin or Cantonese

Other info

• Competitive base salary
• Working hours : Mon - Fri (9am - 6pm)
• Medical & Health Coverage is provided

Qualified and interested candidates may apply online or email your updated resume to [e-mail]

Only shortlisted candidates will be notified.