Customer Relations Executive

Hoya Vision Care; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading vision care company in Kuala Lumpur is seeking a customer service representative to handle customer inquiries and complaints. The ideal candidate should be fluent in Bahasa Malaysia, English, and Mandarin, with at least 1 year of experience or a fresh graduate willing to learn. This role offers training and a chance to build a career in a supportive environment.

Qualifications

• Minimum 1 year of relevant experience, preferably in the service industry.
• Fresh graduates are encouraged to apply as training will be provided.
• Candidate must maintain good customer relationships.

Responsibilities

• Communicate with customers, responding to inquiries and complaints.
• Process orders and ensure data entry accuracy.
• Follow up on issues to successful conclusion.

Skills

Customer-service oriented

Fluent in Bahasa Malaysia

Fluent in English

Fluent in Mandarin

Computer literate

Good telephone etiquette

Attention to details

Education

Minimum SPM/Certificate/Diploma/Degree

Job description

Duties & Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services which is improved and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Accurate data entry
• Communicating and coordinating with colleagues as necessary
• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
• To carry out other responsibilities that may be assigned by the Management

Requirements

• Minimum SPM/Certificate/Diploma/Degree
• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
• Able to speak and write fluently in Bahasa Malaysia, English and Mandarin
• Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer
• Computer literate
• Skills & Knowledge required:
• Customer-service oriented and able to maintain good customer relationship
• A good telephone etiquette
• Accuracy and attention to details
• Working location is at Jalan Kepong