Customer Relations Executive

MUMTAZ GENERATION INTERNATIONAL SDN. BHD.; Ayer Keroh; On-site; MYR 100,000 - 150,000; Full time

Job summary

An educational organization in Malacca is seeking a Customer Relations Executive to enhance customer engagement and drive sales. The candidate should have a degree in Mass Communication, Marketing, or Business and at least 1 year of relevant experience. Key responsibilities include managing social media strategies, maintaining customer relationships, and driving lead generation. This position offers a starting salary of RM2,000 – RM2,500, alongside bonuses and growth opportunities within a supportive team culture.

Benefits

Monthly Performance Bonus

Sponsored Family Vacation

Accelerated Leadership Development Program

Training & Growth Opportunities

EPF & SOCSO contributions

Supportive, vibrant team culture

Qualifications

• Minimum 1 years’ experience in sales, marketing, or customer engagement.
• Fluent in English & Bahasa Malaysia; Mandarin is an added advantage.
• Able to travel locally and overseas for campaigns and events.

Responsibilities

• Drive customer lead generation, engagement, and sales conversion.
• Manage social media and marketing content to increase leads.
• Build strong, long-term relationships to ensure customer satisfaction.

Skills

Customer engagement

Communication

Digital content creation

Social media strategy

Education

Degree in Mass Communication, Marketing, or Business

Tools

Canva

CapCut

Microsoft Excel

Job description

Mumtaz Generation International is on a mission to uplift the standard of preschool education in the region.

We bring together innovation, technology, and character-building education to empower the next generation.

Our ecosystem includes divisions in education, technology adaptation, and lifestyle development, enabling holistic growth for families and children.

Job Overview

We’re looking for a Customer Relations Executive who is passionate about people, communication, and impact.

You’ll play a key role in driving customer lead generation, engagement, and sales conversion—helping parents, schools, and partners connect with our programs.

Engage with potential customers to introduce products and services, and convert leads into happy customers.

Build strong, long-term relationships to ensure customer satisfaction and loyalty.

Manage social media and marketing content to increase leads and strengthen brand trust.

Research competitors, customer trends, and market insights to improve sales strategy.

Maintain accurate records of leads, sales, and performance metrics.

Support events, webinars, and marketing campaigns to boost visibility and conversions.

Job Requirement

Degree in Mass Communication, Marketing, or Business (other related fields considered).

Minimum 1 years’ experience in sales, marketing, or customer engagement.

Proficient in Canva, CapCut, Microsoft Excel, and AI tools (for ideas, visuals, and content).

Strong grasp of social media strategy and storytelling.

Fluent in English & Bahasa Malaysia; Mandarin is an added advantage.

Able to travel locally and overseas for campaigns and events.

Energetic, positive, and passionate about people and growth.

✨ We also welcome professionals from Engineering, Project Management, Corporate Finance, or Mass Communication backgrounds who have strong communication and customer-handling experience.

We also looks into talent who has working experience in Engineering/Project Management/Mass Communication/Corporate Finance which has strong communication or customer sales related abilities.

Starting Salary: RM2,000 – RM2,500 (based on experience)

Monthly Performance Bonus

Sponsored Family Vacation (Wellness Benefit)

Accelerated Leadership Development Program

Training & Growth Opportunities within Mumtaz Generation Group

EPF & SOCSO contributions

Supportive, vibrant team culture

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Relations Executive?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?