Customer Relations & Aftersales Champion

Abang Usedcar; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading used vehicle retailer in Puchong seeks a Customer Relations Executive for a full-time role. You will be responsible for providing exceptional support and resolving customer concerns, ensuring a seamless experience. Ideal candidates possess strong communication skills, prior customer service experience, and the ability to work well under pressure. Join us at this dynamic company committed to exceeding expectations and supporting your growth.

Benefits

Supportive work environment

Qualifications

• Prior experience in a customer-facing role, preferably within the automotive or retail industry.
• Proficiency in using relevant computer software and office equipment.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Resolve customer complaints effectively and efficiently.
• Analyze customer feedback to improve service.
• Maintain records of customer interactions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Empathy and patience

Ability to work under pressure

Job description

A leading used vehicle retailer in Puchong seeks a Customer Relations Executive for a full-time role. You will be responsible for providing exceptional support and resolving customer concerns, ensuring a seamless experience. Ideal candidates possess strong communication skills, prior customer service experience, and the ability to work well under pressure. Join us at this dynamic company committed to exceeding expectations and supporting your growth.