Customer Quality Engineer | Senai

Hirehub Management Sdn. Bhd.; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Johor, Malaysia, is seeking a Quality Engineer to manage customer relationships, analyze feedback, and improve processes. The ideal candidate will have a Bachelor's Degree in Mechanical or Electrical Engineering, along with 3-5 years of relevant experience. Key skills include data analysis and proficiency in Mandarin, English, and Bahasa Malaysia. This role offers a competitive salary ranging from RM5k to RM8k.

Qualifications

• 3-5 years relevant experience in quality engineering, customer quality, or inspection roles.
• Experience in the automotive/motor industry is an added advantage.
• Proficient in Mandarin, English, and Bahasa Malaysia.

Responsibilities

• Maintain customer relationships and coordinate with the Marketing Department.
• Analyze customer feedback on product quality and performance.
• Handle internal escalations under special circumstances.

Skills

Data analysis

Problem-solving methodologies

Technical report preparation

Communication skills

Stakeholder management

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Quality Management

Job description

Company Background

Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.

Job Responsibilities

• Maintain customer relationships: coordinate with the Marketing Department to collect and summarize customer satisfaction evaluations, quality target agreements, special requirements (CSR), expense ledgers, and third-party after-sales resources.
• Track performance and target management of OEMs, collect and summarize improvement measures, and analyze customer feedback on product quality and performance.
• Coordinate customer process audits, product audits, and improvement follow-ups.
• Communicate customer complaints internally in a timely manner and update product quality reports.
• Analyze, improve, and follow up on customer complaints until closure.
• Prepare and respond to 8D reports for customer complaints.
• Communicate customer requirements for inspection reports.
• Support customer on-site installation verification and technical exchanges (requires business travel).
• Arrange validation work according to customer requirements.
• Confirm accountability for customer complaints.
• Update monthly PPM and improvement plans.
• Track customer 4M (Man, Machine, Material, Method) changes.
• Track type test plans and reports.
• Maintain customer system logins and passwords (weekly login confirmation required).
• Submit improvement proposals.
• Summarize accountability for zero-kilometer issues and major internal/external quality problems.
• Track and summarize problem lists from customer audits.
• Collect and summarize OEM after-sales return records and analysis reports (zero-kilometer and after-sales).
• Report special or newly occurring after-sales failures in a timely manner.
• Analyze customer returns and communicate results to related engineers.
• Participate in the establishment and maintenance of the quality system, ensuring effectiveness and adaptability.
• Update the experience database.
• Handle internal escalations under special circumstances and complete other tasks assigned by leadership.

Job Requirements

• Bachelors Degree in Mechanical Engineering, Electrical Engineering, Quality Management, or related field.
• At least 3-5 years relevant experience in quality engineering, customer quality, or inspection roles (experience in the automotive / motor industry is an added advantage).
• Strong skills in data analysis, problem-solving methodologies (e.g., 8D, 5 Why, Fishbone), and preparation of technical reports.
• Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across departments and with external clients.
• Proficient in Mandarin, English, and Bahasa Malaysia (to liaise with Mandarin-speaking clients and international teams).

Salary Range: RM5k - RM8k