Customer Quality Engineer (CQE)

PERSOL; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading quality assurance company in Malacca seeks an experienced Quality Assurance Manager. The role involves liaising with customers on quality issues, coordinating audits, and managing corrective actions. Candidates should hold a relevant degree and have at least 3 years of experience in a manufacturing QA environment. Strong leadership and communication skills are essential. Proficiency in Mandarin and knowledge of ISO requirements are advantageous. A competitive benefits package is offered.

Qualifications

• Minimum 3 years of experience in a manufacturing QA environment.
• Mandarin proficiency is an advantage.
• In-depth knowledge of ISO requirements.

Responsibilities

• Liaise with customers on product quality issues.
• Coordinate failure analysis on returned assembly parts.
• Handle customer complaints and ensure timely closure of 8D reports.
• Conduct periodic reviews and recommend improvement programs.

Skills

Leadership skills

Effective communication

Analytical skills

Negotiation skills

Presentation skills

Organizational skills

Education

Diploma/Degree in Management, Engineering, Physics, or equivalent

Tools

Statistical Process Control (SPC)

Failure Mode and Effect Analysis (FMEA)

Measurement System Analysis (MSA)

Advanced Product Quality Planning (APQP)

Job description

Responsibilities

• Liaise with customers on product quality issues and address concerns with corrective and preventive action plans, coordinated with internal manufacturing personnel.
• Coordinate failure analysis on returned assembly parts and communicate failure parameters with customers. Define root causes for failure modes.
• Manage internal coordination and preparation for customer visits and audits. Follow up on corrective and preventive actions from audit findings.
• Handle customer complaints and ensure timely closure of 8D reports within the allowable timeframe.
• Conduct periodic reviews and recommend improvement programs for QA procedure implementation.
• Coordinate reviews of product FMEA and Control Plans when necessary.
• Ensure customer quality control requirements are integrated into the internal quality control system.
• Establish and review acceptance criteria (visual aids) for use by production and QA personnel for each automotive project.
• Execute all projects and assignments as directed by the immediate superior.

Qualifications

• Diploma/Degree in Management, Engineering, Physics, or equivalent.
• Minimum 3 years of experience in a manufacturing QA environment.
• Strong leadership skills.
• Ability to lead Operations and QA teams to meet customer expectations.
• Capable of planning, executing, and delegating tasks aligned with company objectives.
• Effective communication skills across all staff levels and with customers.
• Mandarin proficiency is an advantage.
• Strong analytical, negotiation, presentation, and organizational skills.
• In-depth knowledge of ISO requirements.
• Solid understanding of QA functions and product audit requirements.
• Proficient in automotive core tools, including:
• Statistical Process Control (SPC)
• Failure Mode and Effect Analysis (FMEA)
• Measurement System Analysis (MSA)
• Advanced Product Quality Planning (APQP)