Customer Project Manager

Ingenious Job; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading project management firm in Malaysia is seeking a skilled project manager responsible for customer project management, ensuring effective communication and timely project execution. The ideal candidate has experience in managing customer relationships and conducting FATs, demonstrating strong leadership and problem-solving skills. This role emphasizes coordinating project timelines and costs while mitigating risks and managing third-party suppliers. A proactive approach to communication with various stakeholders is essential.

Qualifications

• Experience in managing customer projects and communications.
• Ability to conduct FATs and manage subcontractors.
• Strong leadership and coordination skills.

Responsibilities

• Manage customer projects to ensure timely and cost-effective delivery.
• Serve as primary contact point for customers and project teams.
• Ensure effective communication within international project teams.

Skills

Project management experience

Job description

Responsibilities

• Primary customer contact person in managing customer projects to ensure projects are delivered within a timeline, scope and cost.
• Responsible in managing customer communication and act as customer focal point throughout project execution internally from project transfer stage from Sales department through to the closure of the project.

Customer Management

• Point of contact for Project and Technical Communication with the customer during FAT.
• Responsible for customer inspections (PIM/FAT/Packing Inspection).
• Ensures that Customer requests and questions are answered or transferred to the project team if they cannot be addressed immediately.
• Travel for Kick of Meetings (KOM)/progress meetings depending on projects when necessary.

FAT Execution

• Makes sure upfront that the systems are ready for FAT.
• Performs FAT with Client on behalf of Outstation PMs.
• Ensures that Outstation PMs initiate planning of the FAT on time.
• Identifies and minimizes non-conformance costs (Punch Items and Re-FAT).
• Ensures a proper Closing of Punch Items.
• System Release if all pending Items have been closed.

3rd party supplier (sub supplier) Management/Inspections

• Attends FATs of 3rd party supplies at the supplier site on behalf of the Outstation team.
• Attends Meetings and audits of 3rd party supplier if required.

Communication and Coordination

• Ensures targeted and full communication within the project team and with stakeholders on an international basis.
• Establishes key relationships within the factory.
• Listens to others and communicates in an effective manner.
• Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.
• Handles the planning elements and milestones according Customer Project Process in coordination with the Project Planning, Operation, Engineering & Customer Service teams (when necessary).
• Identifies and minimizes non-conformance costs.
• Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.
• Monitors document submission status in cooperation with documentation teams.
• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action.
• Ensures a proper handover of the project to the Customer Service department.

Finance Management

• Leads the project within the defined budget.
• Has cost and margin responsibility for the project as defined at project start.
• Initiates invoicing according to project progress and follows up payment status.
• Reviews initial project calculation, highlight and clarify discrepancies.
• Participate at monthly project control reviews.
• Optimizes project profitability.
• Review final project performance.

Risk-, Opportunity- and Claim Management

• Throughout project life cycle, identifies, assesses and monitor all risk factors and opportunities.
• Assesses the contract in terms of claim-relevant significance.
• Work closely with Legal department for legal advise.
• Devises suitable strategies for risk mitigation (elimination, reduction).
• Informs customer, management and project team about scope deviations.
• Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering.
• Identifies Opportunities for additional business (define costing, prepares offers and negotiate change order) in close collaboration with purchasing and Sales/Tendering).

3rd party supplier (sub supplier) Management

• Involves purchasing at an early stage of the project.
• Leads commercial clarifications with support of purchasing and procurement.
• Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies, initiates timely suitable action.

Leadership & Communication

• Participates at internal project reviews and management information meetings concerning the project status.
• Ensures targeted and full communication within the project team and with stakeholders on an international basis.
• Establishes key relationships within the factory.
• Listens to others and communicates in an effective manner.
• Supports, trains and coaches new team members based on processes.

Requirements

• Project management experience, in systems/equipment business.