Customer Manager

Plexus Corp.; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in George Town, Malaysia is seeking a Customer Manager to create and manage account strategies for assigned customers. The role involves representing customer needs, advocating for them within the organization, and building strong relationships at all levels. Candidates should have a Bachelor's degree and a minimum of 2 years related experience, alongside strong communication and financial skills. This position offers a dynamic environment focused on customer satisfaction and profitability.

Qualifications

• Minimum 2 years of related experience or equivalent work experience.
• Able to make sound decisions with minimal guidance.

Responsibilities

• Create and execute account strategies for assigned customers.
• Advocate for customer needs and ensure satisfaction.
• Establish financial objectives and manage customer P&L.
• Build multi-level relationships with customers and internally.

Skills

Advanced written and verbal communication skills

Basic computer skills

Solution selling knowledge

Financial acumen

Basic understanding of electronics manufacturing

Education

Bachelor’s degree

Job description

Purpose Statement

Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education/Experience Qualifications

• Typically Education/Experience Qualifications: Bachelor’s degree and a minimum of 2 years of related experience; or equivalent work experience.

Other Qualifications

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

Physical Requirements

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.