Customer Manager

Plexus Corp.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider located in Malaysia is seeking a Customer Manager to create and execute account strategies for assigned customers. The role focuses on enhancing customer satisfaction and business growth through effective communication and relationship-building. Qualified candidates should have a Bachelor's degree and at least 2 years of relevant experience in account management. This position requires strong problem-solving skills and the ability to collaborate with cross-functional teams.

Qualifications

• Minimum of 2 years of related experience or equivalent work experience.

Responsibilities

• Create a working account plan to increase profitable revenue.
• Ensure Plexus meets or exceeds customer expectations.
• Build and develop multi-level relationships with customers.

Skills

Advanced written and verbal communication skills

Basic computer skills

Solution selling knowledge

Financial acumen

Understanding of electronics manufacturing

Education

Bachelor’s degree

Job description

Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus's sales enablement methodology.

Education/Experience Qualifications

• Typically Education/Experience Qualifications: Bachelor’s degree and a minimum of 2 years of related experience; or equivalent work experience.
  
  

Other Qualifications

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions with minimal guidance.
• Able to apply solution selling knowledge and capabilities.
• Applies financial acumen to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.
  
  

Physical Requirements

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.
  
  

Travel Requirements

• N/A
  
  

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.