Customer-Focused Service Advisor & Upsell Specialist

Sime Darby; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Johor, Malaysia is seeking a professional to receive and advise customers on vehicle service. Responsibilities include assisting customers, monitoring the service process, generating invoices, and following up on customer satisfaction. Ideal candidates should possess strong communication skills and a commitment to excellent customer service. This role offers an opportunity to work in a dynamic environment with a focus on customer relations.

Responsibilities

• Receive/assist customers with planned appointments and/or walk ins.
• Maintain an accurate record of all work checked in for the day.
• Ensure all customers are kept well informed of their vehicle's progress.
• Generate an accurate invoice for all work carried out.
• Telephoning customers to determine their satisfaction with the service.

Job description

A leading automotive company in Johor, Malaysia is seeking a professional to receive and advise customers on vehicle service. Responsibilities include assisting customers, monitoring the service process, generating invoices, and following up on customer satisfaction. Ideal candidates should possess strong communication skills and a commitment to excellent customer service. This role offers an opportunity to work in a dynamic environment with a focus on customer relations.