Customer Experience Specialist - Full-Time

JOB ELITE TT AGENCY; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Full-time Customer Service Administrator in Johor Bahru. Responsibilities include managing inbound calls, emails, and live chats to assist customers with inquiries and complaints. Candidates should have at least 1 year of relevant experience and good computer literacy. This role requires teamwork to meet set KPIs and SLA expectations. Apply now to join a dynamic team focused on exceeding customer satisfaction.

Qualifications

• 1 year of relevant work experience required.
• Good communication skills to handle inquiries.

Responsibilities

• Handle all inbound calls, live chat and email related to customer inquiries.
• Exceed customer expectations in service quality.
• Collaborate with the team to meet KPIs and SLAs.

Skills

Customer service skills

Computer literacy

Job description

A recruitment agency is seeking a Full-time Customer Service Administrator in Johor Bahru. Responsibilities include managing inbound calls, emails, and live chats to assist customers with inquiries and complaints. Candidates should have at least 1 year of relevant experience and good computer literacy. This role requires teamwork to meet set KPIs and SLA expectations. Apply now to join a dynamic team focused on exceeding customer satisfaction.