Customer Experience Specialist

MatchLink; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Selangor is looking for a Customer Service Representative to handle customer inquiries and resolve complaints. The ideal candidate will possess a degree or equivalent qualifications, strong communication skills, and the ability to work in a fast-paced and stressful environment. This role requires a commitment to maintaining customer confidentiality and achieving set performance standards. The position offers a dynamic work atmosphere with opportunities for personal growth.

Qualifications

• Degree/Diploma/SPM or other equivalent qualifications.
• Good communication skills (written and spoken).
• Ability to listen and assess customer’s concerns.

Responsibilities

• Identify and handle customer inquiries completely and accurately.
• Provide prompt and accurate answers or solutions to customers.
• Ensure Service Level Agreements and personal Key Performance Objectives are achieved.

Skills

Good communication skills (written and spoken)

Ability to listen and assess customer’s concerns

Analytical and problem-solving skills

Ability to multitask

Education

Degree/Diploma/SPM or equivalent

Job description

A leading customer service provider in Selangor is looking for a Customer Service Representative to handle customer inquiries and resolve complaints. The ideal candidate will possess a degree or equivalent qualifications, strong communication skills, and the ability to work in a fast-paced and stressful environment. This role requires a commitment to maintaining customer confidentiality and achieving set performance standards. The position offers a dynamic work atmosphere with opportunities for personal growth.