Customer Experience & RFQ Analyst

TF AMD; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Bayan Lepas is seeking an individual to interact with customers and provide solutions in response to inquiries about products and services. The role requires strong communication and negotiation skills, along with a degree in Engineering or Business. Candidates should have 2-4 years of experience in a high-volume manufacturing environment and be proficient in English and Chinese as the position involves frequent dealings with China. Enjoy working in a team-oriented and dynamic setting.

Qualifications

• 2-4 years of experience in a dynamic manufacturing environment, preferably OSAT or EMS.
• Ability to work under pressure to meet business needs.
• Good command of English and Chinese, both written and spoken.

Responsibilities

• Ensure the highest level of Customer Satisfaction and Service.
• Manage customer escalations and specific requests.
• Collaborate with internal teams to provide customer solutions.
• Negotiate competitive pricing with customers.
• Provide quotations and follow up on purchase orders.

Skills

Strong communication skills

Negotiation skills

Analytic skills

Project management skills

Business insight

Education

Degree in Engineering or Business

Job description

A leading technology firm in Bayan Lepas is seeking an individual to interact with customers and provide solutions in response to inquiries about products and services. The role requires strong communication and negotiation skills, along with a degree in Engineering or Business. Candidates should have 2-4 years of experience in a high-volume manufacturing environment and be proficient in English and Chinese as the position involves frequent dealings with China. Enjoy working in a team-oriented and dynamic setting.