Customer Experience Lead — Service, Returns & Insights

Ksisters; Remote; MYR 100,000 - 150,000; Full time

Job summary

A K-Beauty and lifestyle company is seeking a customer service representative in Johor Bahru. The ideal candidate should be independent, proactive, and a fast learner, handling inquiries via phone, email, and social media. This role involves ensuring customer satisfaction, managing after-sales services, and collaborating with various departments for smooth operations. Familiarity with tools such as Zendesk and Shopify is advantageous.

Qualifications

• Attend to customers' enquiries through phone call, email, and social media platforms.
• Follow-up on all customer requests for high-level service.
• Assist with after-sales service issues and manage customer complaints.

Responsibilities

• Ensure customer satisfaction by handling inquiries and overseeing smooth operations.
• Collaborate with departments for service recovery and custom orders.
• Liaise with courier partners for smooth delivery.

Skills

Independent and proactive

Fast learner

Clear communication

Strong collaboration

Familiarity with Zendesk

Familiarity with Shopify

Familiarity with TikTok

Familiarity with Shopee

Job description

A K-Beauty and lifestyle company is seeking a customer service representative in Johor Bahru. The ideal candidate should be independent, proactive, and a fast learner, handling inquiries via phone, email, and social media. This role involves ensuring customer satisfaction, managing after-sales services, and collaborating with various departments for smooth operations. Familiarity with tools such as Zendesk and Shopify is advantageous.