Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail pharmacy in Malaysia is seeking a customer-focused individual to maintain high service standards and manage shop operations. Responsibilities include stock maintenance, cash handling, and promoting the Watsons VIP Member Card. Candidates should possess a pleasant personality, solid communication skills, and must be Malaysian citizens. Shift and weekend work is required, with a preference for those with experience in the health or retail pharmacy industry.

Qualifications

• Pleasant personality with a strong drive and excellent communication skills.
• Good interpersonal & follow-up skills, adaptable and result-oriented.
• Applicants must be Malaysian citizens.
• Able to work shifts, weekends, and public holidays.
• Experience in health/retail pharmacy industry will be an added advantage.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Efficient organization and operation of the shop.
• Maintenance of sufficient stock level at all times.
• Being a cashier and promote expertise in Watsons VIP Member Card.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

Minimum PMR/PT3/SKM

Job description

A leading retail pharmacy in Malaysia is seeking a customer-focused individual to maintain high service standards and manage shop operations. Responsibilities include stock maintenance, cash handling, and promoting the Watsons VIP Member Card. Candidates should possess a pleasant personality, solid communication skills, and must be Malaysian citizens. Shift and weekend work is required, with a preference for those with experience in the health or retail pharmacy industry.