Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy in Kuala Lumpur seeks individuals who excel in customer service and shop operation. The ideal candidate should have a PMR/PT3/SKM qualification, be proficient in Bahasa Melayu and English, and possess strong communication and interpersonal skills. This role requires a positive, energetic personality, ability to adapt, and willingness to work shifts, weekends, and public holidays. Experience in the health or retail pharmacy industry is an advantage.

Qualifications

• Minimum educational qualification is PMR/PT3/SKM.
• Pleasant personality with strong communication skills.
• Adaptable and result-oriented individual.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Efficiently organize and operate the shop.
• Maintain sufficient stock levels at all times.
• Act as a cashier and promote Watsons VIP Member Card.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Education

PMR/PT3/SKM

Job description

A retail pharmacy in Kuala Lumpur seeks individuals who excel in customer service and shop operation. The ideal candidate should have a PMR/PT3/SKM qualification, be proficient in Bahasa Melayu and English, and possess strong communication and interpersonal skills. This role requires a positive, energetic personality, ability to adapt, and willingness to work shifts, weekends, and public holidays. Experience in the health or retail pharmacy industry is an advantage.