Customer Experience Lead - Flexible & Growth Focus

Cengild G.I. Medical Centre; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading medical center in Malaysia is seeking a skilled Customer Service Executive to provide exceptional support and service. You will handle inquiries via calls and emails, ensuring resolutions in a timely manner. Candidates should have over 3 years of experience in customer service, strong communication skills, and ideally proficiency in Mandarin. This full-time position offers a competitive salary, career growth opportunities, and a supportive work environment with a focus on work-life balance.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Work-life balance initiatives

Qualifications

• Minimum 3 years of experience in a customer service or call center role.
• Proficiency in Mandarin preferred for communication with Chinese patients.
• Familiarity with customer service software and databases.

Responsibilities

• Handle incoming calls and emails from customers efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Fluency in Mandarin

Job description

A leading medical center in Malaysia is seeking a skilled Customer Service Executive to provide exceptional support and service. You will handle inquiries via calls and emails, ensuring resolutions in a timely manner. Candidates should have over 3 years of experience in customer service, strong communication skills, and ideally proficiency in Mandarin. This full-time position offers a competitive salary, career growth opportunities, and a supportive work environment with a focus on work-life balance.