Customer Experience & CRM Leader | Multi-Channel Support

HAG STORE SDN. BHD.; West Coast Division; On-site; MYR 50,000 - 70,000; Full time

Job summary

A well-established retailer in Sabah is seeking a Customer Service Manager to enhance customer communication and satisfaction. The role involves managing multiple customer service channels, improving SOPs, and handling CRM tasks. Candidates should have at least 5 years of experience in customer service or marketing, alongside a relevant educational background. The position offers professional development opportunities, competitive salaries, and a supportive work environment.

Benefits

Competitive salaries

Health insurance

Generous holiday allowances

Flexible work arrangements

Qualifications

• 5 years in customer service or marketing experience.
• Experience in handling membership systems.
• Ability to handle multiple customer service channels.

Responsibilities

• Manage all incoming customer enquiries via multiple channels.
• Create, maintain, and improve customer service SOPs.
• Manage CRM system and ensure data accuracy.
• Plan and execute loyalty campaigns.
• Monitor Google Reviews and improve brand reputation.

Skills

Strong written and verbal communication skills

Proficiency in social media platforms

Analytical mindset for tracking customer feedback

Problem-solving skills

Strong organizational skills

Education

Diploma or degree in Business, Marketing, Communications

Tools

CRM systems

Google Business

Job description

A well-established retailer in Sabah is seeking a Customer Service Manager to enhance customer communication and satisfaction. The role involves managing multiple customer service channels, improving SOPs, and handling CRM tasks. Candidates should have at least 5 years of experience in customer service or marketing, alongside a relevant educational background. The position offers professional development opportunities, competitive salaries, and a supportive work environment.