Customer Experience Consultant - Global Logistics & Shipments

Maersk Group; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics firm in Selangor, Malaysia, is seeking a Customer Experience Consultant to enhance client relationships and streamline shipping processes. The ideal candidate will have 0-2 years of industry experience, a strong command of English, and excellent communication skills. Responsibilities include managing shipping documentation, onboard customers, and ensuring high customer satisfaction levels. This role offers opportunities for career development in a diverse workplace.

Benefits

Career development program

Comprehensive learning plan

Motivating workplace

Diverse business environment

Qualifications

• 0-2 years of industry experience.
• Good command of written and spoken English.
• Excellent communication and presentation skills.
• Good Excel and analytical skills.
• Able to work independently and as a team player.

Responsibilities

• Prepare and manage shipping instructions.
• Onboard customers and build strong relationships.
• Monitor shipments and suggest solutions for deviations.
• Take responsibility for customer satisfaction.

Skills

Written and spoken English

Communication skills

Analytical skills

Problem-solving

Education

Academic knowledge in logistics & supply chain management

Tools

Excel

Job description

A leading logistics firm in Selangor, Malaysia, is seeking a Customer Experience Consultant to enhance client relationships and streamline shipping processes. The ideal candidate will have 0-2 years of industry experience, a strong command of English, and excellent communication skills. Responsibilities include managing shipping documentation, onboard customers, and ensuring high customer satisfaction levels. This role offers opportunities for career development in a diverse workplace.