Customer Experience Consultant

Maersk; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global logistics leader is seeking a Customer Experience Consultant based in Selangor, Malaysia. This role involves managing customer relationships, preparing shipping instructions, and ensuring customer satisfaction across various logistics offerings. Ideal candidates will have 0-2 years of industry experience, strong communication skills, and a collaborative mindset. The position offers opportunities for growth in an international and diverse workplace. Join the team to contribute to a positive customer experience!

Benefits

Exciting career opportunity

Career development program

Comprehensive learning and development plan

Qualifications

• 0-2 years of industry experience.
• Ability to work independently and in teams.
• Exhibit professionalism and friendliness.

Responsibilities

• Manage customer onboarding and relationships.
• Prepare and manage shipping instructions.
• Track shipments and notify customers.

Skills

Good command of written and spoken English

Excellent communication and presentation skills

Good Excel and analytical skills

Problem solving

Change agent mentality

Team player

Education

Academic knowledge in logistic & supply chain management

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We are looking for a customer experience consultant to be based in our Selangor, Malaysia office.

We offer

• An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with a focus on creating valuable relations with our customers.

• A fun-filled and motivating workplace.

• Career development program

• A comprehensive learning and development plan in Customer Service including soft skills and communications skills

• End-to-end knowledge of shipping/freight forwarding and cross-functional projects

Documentation and Coordination

• Prepare and manage shipping instructions, send them to carriers.

• Estimate Verified Gross Mass (VGM) and validate Bills of Lading.

• Send pre-alerts to destinations and ensure system updates.

• Coordinate billing processes with the Finance department.

Customer Relationship Management

• Onboard customers and build strong, collaborative relationships with both new and established clients.

• Serve as the primary point of contact for customers, ensuring smooth execution of the end-to-end shipment lifecycle by working closely with customers and internal stakeholders.

• Understand external factors impacting customers' supply chains, align customer expectations upfront, and respond with appropriate solutions.

• Lead digital adoption discussions, cross-sell and upsell logistics and services products, and conduct performance reviews with customers.

Continuous Improvement and Stakeholder Engagement

• Take full responsibility for customer satisfaction across Maersk product offerings.

• Manage vendors and plan shipment orders without physical cargo execution.

• Proactively track shipments, notify customers of deviations from the transport plan, and suggest potential solutions and alternatives.

• Demonstrate a willingness to go the extra mile for customers, focusing on providing effective solutions.

• Actively seek and implement continuous improvement opportunities in relation to both customers and internal/external stakeholders.

We are looking for

• 0-2 years of industry experience, with academic knowledge in logistic & supply chain management

• Good command of written and spoken English

• Excellent communication and presentation skills

• Good Excel and analytical skills

• A change agent, always ready to try new initiatives

• Able to work independently and a team player

• A problem solver with a positive attitude

• Exhibit professionalism and friendliness

• Someone who is excited to do or learn the above

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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