Customer Experience Assistant - Mall Services & Events

TipTopJob.com Malaysia; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-oriented company in Genting Highlands is seeking candidates for a role that involves handling inbound calls and customer inquiries, assisting in mall promotions and events, and providing efficient service to guests. Applicants should have a diploma or equivalent qualification, and good communication skills in English and Bahasa Malaysia, with Mandarin as a bonus. Strong teamwork and computer literacy are required for this position.

Qualifications

• Diploma in any discipline or equivalent SPM qualification.
• Good communication skills in English and Bahasa Malaysia, knowledge of Mandarin is an advantage.
• Well-groomed and pleasant personality.
• Computer literacy and PC knowledge.

Responsibilities

• Handle inbound calls and customer enquiries.
• Provide efficient services to guests and visitors.
• Assist in mall promotions and events.
• Handle lost and found requests.
• Assist in marketing campaigns.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Pleasant personality

Teamwork

Education

Diploma qualification

SPM qualification equivalence

Job description

A customer service-oriented company in Genting Highlands is seeking candidates for a role that involves handling inbound calls and customer inquiries, assisting in mall promotions and events, and providing efficient service to guests. Applicants should have a diploma or equivalent qualification, and good communication skills in English and Bahasa Malaysia, with Mandarin as a bonus. Strong teamwork and computer literacy are required for this position.