CUSTOMER EXPERIENCE ANALYST

Bateriku; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading firm in customer experience is looking for a candidate with a bachelor’s degree in marketing or a related field and 1–2 years of experience in customer engagement and market research. The ideal candidate should have hands-on experience with survey tools like SurveyMonkey and CRM systems such as Salesforce. Key skills include data analysis using Excel and familiarity with customer satisfaction metrics. This role is located in Shah Alam, Selangor, Malaysia.

Qualifications

• 1–2 years of experience in customer engagement, survey administration, market research, or customer feedback analysis.
• Hands-on experience with survey tools and CRM systems.
• Experience in data analysis and reporting.

Skills

Customer engagement

Market research

Data analysis

Survey design

CRM systems

Education

Bachelor’s degree in Marketing, Business Administration, Communications, Statistics, or a related field

Tools

SurveyMonkey

Qualtrics

Google Forms

Salesforce

Zendesk

Excel

Power BI

Job description

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, Statistics, or a related field.
• Certification in Customer Experience (CX), Market Research, or Data Analytics is a plus.
• 1–2 years of experience in customer engagement, survey administration, market research, customer feedback analysis, or survey design.
• Hands-on experience with survey tools (e.g., SurveyMonkey, Qualtrics, Google Forms).
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and customer feedback platforms.
• Experience in data analysis and reporting using Excel, Power BI, or similar tools.
• Understanding of CSAT and other CX metrics.
• Exposure to customer journey mapping and voice-of-the-customer (VoC) programs.

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