Customer Experience Ambassador

Trevabook Sdn Bhd; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel service platform is seeking a full-time Customer Experience Ambassador based in Langkawi, Malaysia. In this role, you will ensure customer satisfaction by addressing inquiries, resolving issues, and communicating professionally. Collaborate with team members to enhance experiences, handle feedback, and assist with bookings. The ideal candidate will have strong communication skills, a positive attitude, and experience in hospitality or tourism. Flexibility to work on weekends is required.

Qualifications

• Fluency in English and Malay.
• Ability to handle inquiries professionally.
• Experience in hospitality, travel, or tourism services preferred.
• Attention to detail and multitasking abilities.

Responsibilities

• Ensure customer satisfaction by addressing inquiries and resolving issues.
• Collaborate with team members to enhance customer experience.
• Handle customer feedback and assist with bookings.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Organizational skills

Time management

Positive attitude

Team-oriented mindset

Education

Diploma or bachelor's degree in Hospitality, Tourism, Business Administration

Tools

Booking software

Customer relationship management tools

Job description

Company Description

Trevabook is a premier platform for travel and leisure in Langkawi, offering seamless access to unforgettable experiences and high-quality services. The platform specializes in curating a wide range of offerings, including car rentals, tours, hotel bookings, and local attractions to ensure memorable experiences. Trevabook is dedicated to delivering excellence and making Langkawi adventures convenient and enjoyable for all travelers.

Role Description

This is a full-time, on-site Customer Experience Ambassador role based in Langkawi. The individual in this role will ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining professional communication. They will collaborate with team members and partners to enhance the customer experience while delivering tailored services. Other day-to-day tasks include handling customer feedback, assisting with bookings, and ensuring a smooth overall journey for customers.

Qualifications

• Strong communication skills, both verbal and written, with fluency in English Malay.
• Customer service and problem-solving skills alongside the ability to handle inquiries professionally.
• Experience in hospitality, travel, or tourism services is highly preferred.
• Organizational and time management skills, with attention to detail and multitasking abilities.
• Positive attitude, team-oriented mindset, and willingness to address challenges thoughtfully.
• Proficiency in using booking software, customer relationship management tools, or similar platforms is an advantage.
• Flexibility to work weekends or holidays as required by the business.
• Diploma or bachelor's degree in Hospitality, Tourism, Business Administration, or any relevant field preferred.