Customer Delight for Social Media - Arabic speaker

Teleperformance Portugal; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A global customer experience provider is seeking a Customer Delight agent for social media, requiring native Arabic proficiency and good English skills. Candidates will support clients via chat, email, and phone, resolving issues and enhancing their experience. The role offers stable employment, health insurance, and personal development opportunities in a multicultural environment.

Benefits

Health Insurance since day one

Possibility to live in company apartments

Free Portuguese language courses

Monthly and Quarterly Bonus

Qualifications

• Native level proficiency in Arabic is essential.
• B2 level English communication ability required.
• Strong analytic and problem-solving skills.

Responsibilities

• Support high-level clients via multiple channels.
• Resolve technical issues and enhance client experiences.
• Provide product insights and feedback to engineering.

Skills

Native level written and verbal communication skills in Arabic

Good knowledge of English (B2 level)

Good analytic skills

Proactive and quick learner

Ability to multitask

Job description

Customer Delight for Social Media – Arabic speaker

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level written and verbal communication skills in Arabic;
• Good knowledge of English (B2 level) required;
• Good analytic skills and logical thinking;
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends.
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

Become a member of a worldwide team

Upload CV

Do you currently work at Teleperformance?

Yes

No

Please read and acknowledge our Privacy Policy , defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal