Customer Care Specialist — Growth & Incentives

Rock Wing Capital Sdn.Bhd; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A customer service-oriented organization is seeking a compassionate Customer Care / Service Officer in Kuala Lumpur. The role involves handling customer inquiries and resolving issues while providing excellent service and maintaining accurate records. Ideal candidates possess good communication skills in Malay and English, a diploma or equivalent, and a customer-centric mindset. Join us for competitive salaries and opportunities for career advancement in a supportive team environment.

Benefits

Competitive salary

Performance-based incentives

Ongoing training and development

Qualifications

• Empathy and customer service orientation.
• Good attendance record and reliable work ethic.
• Proficiency in using call center tools.

Responsibilities

• Handle inbound and outbound customer interactions.
• Resolve customer issues efficiently and respectfully.
• Maintain accurate records of customer transactions.
• Collaborate with team members to ensure smooth operations.

Skills

Good communication skills in Malay and English

Strong problem-solving abilities

Customer-centric mindset

Ability to work under pressure

Education

Diploma or equivalent

Tools

CRM software

Job description

A customer service-oriented organization is seeking a compassionate Customer Care / Service Officer in Kuala Lumpur. The role involves handling customer inquiries and resolving issues while providing excellent service and maintaining accurate records. Ideal candidates possess good communication skills in Malay and English, a diploma or equivalent, and a customer-centric mindset. Join us for competitive salaries and opportunities for career advancement in a supportive team environment.