Customer Care Representative (Laboratory)

SGS; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading inspection and certification company seeks a Customer Care Representative in Kulai, Malaysia. The role involves performing sample handling tasks, assisting in daily operations, managing client inquiries, and maintaining compliance with health, safety, and environment standards. Ideal candidates should have a minimum education of SPM or Diploma and 1-2 years of experience, with a strong focus on interpersonal skills. Fresh graduates are also welcomed to apply.

Qualifications

• Minimum education of SPM, Diploma, or others.
• 1-2 years of experience in documentations; fresh graduates are welcomed.
• Good interpersonal skill and a strong track record.

Responsibilities

• Perform sample handling including inspection, sorting, and registration.
• Assist reporting manager with daily operations.
• Handle indoor sales and lab testing inquiries.
• Communicate with clients regarding sample submission.
• Ensure compliance with HSE requirements.

Skills

Interpersonal skills

Document handling

Education

SPM or Diploma

Job description

Customer Care Representative (Laboratory)

Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.

Assist reporting manager to ensure smoothen and effective daily operation.

Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.

Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.

Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.

Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.

Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.

Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.