Customer Care & PR Assistant Manager (Hospital)

Hospital Universiti Tunku Abdul Rahman; Kampar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare institution in Malaysia seeks an Assistant Manager for Customer Care & Public Relations. The role involves managing customer care operations, ensuring complaint resolution, and executing public relations initiatives. The ideal candidate holds a Bachelor's Degree and has 3–5 years of experience in the healthcare or service industry, possessing strong interpersonal and communication skills. Proficiency in English and Bahasa Malaysia is essential, with Mandarin being an advantage.

Qualifications

• Minimum 3–5 years of relevant working experience in healthcare or service industry.
• Able to handle sensitive situations professionally and empathetically.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Manage and oversee customer care operations.
• Ensure timely resolution of complaints.
• Plan and execute public relations activities.
• Prepare reports on customer satisfaction trends.
• Support media coordination and stakeholder engagement.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Complaint handling

Service recovery

Education

Bachelor’s Degree in Public Relations or related fields

Job description

A leading healthcare institution in Malaysia seeks an Assistant Manager for Customer Care & Public Relations. The role involves managing customer care operations, ensuring complaint resolution, and executing public relations initiatives. The ideal candidate holds a Bachelor's Degree and has 3–5 years of experience in the healthcare or service industry, possessing strong interpersonal and communication skills. Proficiency in English and Bahasa Malaysia is essential, with Mandarin being an advantage.