Customer Care & Order Management Analyst I

Kimberly-Clark Worldwide; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent global consumer goods company is seeking a Customer Care Analyst I in Selangor, Malaysia. The role involves managing customer orders, providing support for inquiries, and addressing order management issues. Ideal candidates should have a degree in Supply Chain, 3-5 years of experience, and excellent communication skills. The position offers opportunities for professional development and is crucial in delivering better customer care.

Benefits

Medical, dental, and vision coverage

Access to an on-site fitness center

Flexible Savings and spending accounts

Diverse income protection insurance options

Qualifications

• Minimum 3-5 years of relevant working experience.
• Sales exposure or experience is desirable.
• Excellent command of written and oral English.

Responsibilities

• Managing and processing customer orders efficiently.
• Providing phone and email support for order management.
• Acting as liaison for order management issues.

Skills

Analytical skills

Communication skills

Interpersonal skills

Negotiation skills

Problem-solving skills

Education

Degree in Supply Chain or related field

Tools

SAP

Job description

A prominent global consumer goods company is seeking a Customer Care Analyst I in Selangor, Malaysia. The role involves managing customer orders, providing support for inquiries, and addressing order management issues. Ideal candidates should have a degree in Supply Chain, 3-5 years of experience, and excellent communication skills. The position offers opportunities for professional development and is crucial in delivering better customer care.