Customer Care Officer - Mcom (6 months contract)

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company is seeking a dedicated Customer Care Officer in Malacca City. The role involves delivering outstanding customer service, especially related to remittance issues. Responsibilities include addressing inquiries, resolving complaints, and ensuring a positive customer experience. Ideal candidates should have a diploma in a relevant field, possess strong service skills, and be able to thrive in a team-oriented and fast-paced environment. Apply now to start your career growth!

Qualifications

• At least 1 year of relevant experience in contact centre.
• Fresh graduates are welcome to apply.
• Flexible with work schedules, including extended hours.

Responsibilities

• Handling incoming calls and enquiries with professionalism.
• Supporting mCash / mWallet / mRemittance matters.
• Ensuring timely follow-ups and issue resolutions.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Team orientation

Proactive attitude

Ability to work under pressure

Education

Diploma in Business Administration, Ecommerce or related discipline

Tools

MS Office

Job description

Be a part of something BIG!

We are looking for Customer Care Officer who is passionate about delivering excellent service and creating positive customer experiences related in remittance matter. Responsibilities include providing timely support, addressing enquiries, and ensuring a smooth and positive customer journey.

Make An Impact By

• Handling incoming calls, enquiries, and customer complaints with professionalism and strong service skills
• Supporting mCash / mWallet / mRemittance matters, including validation of unsuccessful cases and coordination with beneficiary providers
• Ensuring timely follow-ups, issue resolution, and escalation of unresolved complaint according to procedures
• Meeting required KPIs while maintaining high service standards
• Working closely with team members, participating in meetings, and contributing ideas for improvement
• Assisting in team operations, including mentoring/buddy roles and ad-hoc tasks assigned by the team leader
• Any other duties assigned by the superior

Skill For Success

• At least Diploma in Business Administration, Ecommerce or related discipline
• Minimum 1 year of relevant experience in contact centre
• Fresh graduates are welcome to apply too
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team-oriented, proactive, and able to work under pressure in a fast-paced environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!