Customer Care & Logistics Coordinator

J RECRUIT FIRM; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Customer Care Executive to serve as the first point of contact for customer inquiries, manage logistics communications, and ensure orders are fulfilled effectively. Candidates should have a Bachelor's degree or equivalent experience, along with strong problem-solving abilities and excellent communication skills. This role offers a salary range of RM 3,500 RM 4,500 and works Monday to Friday from 8.30 am to 5.45 pm.

Qualifications

• Previous experience in customer service, preferably in a call center or similar environment.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Responsibilities

• First point of contact for customers enquiries regarding products and services.
• Gather information, customer needs, feedback and conduct customer surveys.
• Liaising with the logistical team for delivering equipment and parts.
• Working with the Logistics team to create PO, DO, Invoices and related forms.
• Following up with Customers ensuring the order is successfully fulfilled.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Ability to multitask and prioritize

Education

Bachelor's degree or equivalent work experience

Job description

A leading technology firm in Kuala Lumpur is seeking a Customer Care Executive to serve as the first point of contact for customer inquiries, manage logistics communications, and ensure orders are fulfilled effectively. Candidates should have a Bachelor's degree or equivalent experience, along with strong problem-solving abilities and excellent communication skills. This role offers a salary range of RM 3,500 RM 4,500 and works Monday to Friday from 8.30 am to 5.45 pm.