Customer Care Executive - Indoor Sales (Seksyen U5 Shah Alam)

Rentokil Initial; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is seeking a motivated Customer Care Executive to strengthen relationships with existing clients and drive new business growth. Key responsibilities include renewals, after-sales service, and supporting credit control. Candidates should have a Diploma in a related field and possess strong communication and sales skills. This role offers an attractive salary and benefits including comprehensive insurance and retirement plans.

Benefits

Attractive base salary

Comprehensive Insurance Plans

Retirement benefits

Staff Purchase Plans

Qualifications

• Minimum a Diploma in related discipline with proven track record in customer care environment.
• Driven by data and building a network of excellent customer relationships.
• Call centre experience is an added advantage.

Responsibilities

• Play an active role in renewals and retaining customers.
• Providing excellent after sales service.
• Assist in credit control work.

Skills

Customer relationship management

Sales skills

Communication skills

Planning and organizational skills

Time management

Data-driven mindset

Education

Diploma in related discipline

Job description

We’re looking for a motivated and dynamic Customer Care Executive (Indoor Sales) to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

Responsibilities

• The candidate will play an active role in renewals and retaining customers.
• Providing excellent after sales service and regular communication between the customer and the Company.
• Work closely with other team members to provide strong team representation in meeting customer’s expectations.
• Assist in credit control work.
• Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

Qualifications

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment.
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success.
• Driven by data and building a network of excellent customer relationships.
• Good communication skills and has the ability to communicate fluently on the phone.
• Call centre experience is an added advantage.
• Good planning and organisational skills with attention to details.
• Ability to prioritize tasks with effective time management.
• Good understanding of Business clients in your designated locations.
• Autonomous and thrive on challenges.
• Required valid driving license because driving is part of the job requirement for this designation.

Highly Desirable

• Excellent customer service via phone & negotiation skills.
• Ability to reach & exceed up selling targets.
• Versatility to build rapport with people at all levels.
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage.
• Commercially focused acumen.

Rewards and Benefits

• Attractive base salary and incentives.
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident.
• Out-patient & Specialist Coverage.
• Dental & Optical Coverage.
• Additional Retirement benefits.
• Staff Purchase Plans.

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd.
No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam