Customer Care & Claim Executive

BD Agriculture (Malaysia) Sdn Bhd; Klang City; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading agriculture company located in Klang City is seeking a Customer Service Representative. This role involves acting as the first point of contact for customer requests and claims, supporting urgent cases, and coordinating with internal teams. The ideal candidate holds a Bachelor’s Degree, has experience in customer service or claim handling, and possesses strong communication abilities. Knowledge of CRM systems and proficiency in Mandarin is a plus.

Qualifications

• Experience in Customer Service, Call Centre, or Claim Handling preferred.
• Proficiency in Mandarin is an advantage.

Responsibilities

• Act as the first point of contact for customer requests and claims.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain accurate claim and customer records.

Skills

Strong communication skills in English and Bahasa Malaysia

Multitasking abilities

Problem-solving abilities

Organizational abilities

Education

Bachelor’s Degree in any field

Tools

CRM systems

EII systems

JIRA systems

Job description

Job Location

BD Agriculture (Malaysia) Sdn Bhd – Bukit Raja, Selangor

Responsibilities

• Act as the first point of contact for customer requests, complaints, and claims.
• Handle inbound and outbound calls, providing first‑level support and accurate information.
• Assess claim validity, determine chargeable vs. non‑chargeable cases, and ensure prompt processing.
• Coordinate with internal teams (Sales, Logistics, QA, etc.) to resolve issues efficiently.
• Maintain accurate claim and customer records in EII and CRM systems.
• Support urgent cases and escalation handling when required.

Requirements

• Bachelor’s Degree in any field.
• Experience in Customer Service, Call Centre, or Claim Handling preferred.
• Strong communication skills in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Strong multitasking, problem‑solving, and organizational abilities.
• Proficiency in CRM or EII or JIRA systems is an advantage.