Customer Care Champ

Tambadana; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking a potential candidate for a role in handling customer inquiries through various channels. Responsibilities include managing inbound and outbound communications and maintaining customer records with a professional demeanor. Candidates should have at least a year of experience in customer service and be able to communicate fluently in Bahasa Malaysia and English.

Qualifications

• 1 year experience in Customer Service.

Responsibilities

• Handling inbound/outbound calls, e-mails, and chats from several channels.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.

Skills

Customer Service

Communication in Bahasa Malaysia

Communication in English

Job description

Working hours: Monday - Sunday (5 working days/2 days off)

Rotational shift: 8am - 5pm / 11am - 8pm

Qualifications & Experience

• 1 year experience in Customer Service

Responsibilities

• Handling inbound/outbound calls, e-mails, chats from several channels.
• Can communicate well using Bahasa Malaysia and English.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Notify from time to time about complaints reported by customers.
• Keep records of customer interactions, transactions, comments, and complaints.