Customer Business Solutions Specialist

American President Lines; Port Klang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics provider in Port Klang is seeking a Customer Business Solutions Specialist to implement and support PRISM Business Solutions. You will promote solutions, train users, and define technical requirements while collaborating with internal teams. Ideal candidates possess a relevant degree, technical documentation skills, and at least 2 years of experience in global transportation. Join us and be part of a company that values your growth and offers a dynamic work environment.

Benefits

Career growth opportunities

Culture of reward and recognition

Qualifications

• Minimum of 2 years experience in Freight Forwarding or 4PL.
• Ability to translate business needs into IT solutions.
• Understanding of Order Management Systems.

Responsibilities

• Promote PRISM Business Solutions with tailored demonstrations.
• Define functional requirements for technical offers.
• Train users on business solution tools and support processes.

Skills

Global Transportation expertise

Technical documentation

Training end users

SQL knowledge

Workflow Automation

Education

Bachelor’s degree in IT, Supply Chain Management, or Business Management

Tools

EDI/API

Power Platform

Transport Management Systems

Job description

Customer Business Solutions Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Customer Business Solutions (CBS) is responsible for implementing and supporting PRISM Business Solutions for assigned customers, ensuring alignment with commercial, operational, and technical requirements.

WHAT ARE YOU GOING TO DO?

• Promote PRISM Business Solutions by delivering tailored demonstrations and addressing technical queries during the tender process, based on thorough analysis of customer needs.
• Implement the technical offer by defining functional requirements for EDI, LINK 4PL, and reporting; coordinating with IT for solution delivery; and leading User Acceptance Testing with Control Tower operations.
• Train Control Tower Operations on the efficient use of business solutions tools, including data quality monitoring and issue resolution. Ensure relevant Work Instructions and documentation are available and updated.
• Collaborate with CLL Technology team and CEVA IT to address technical changes and operational requirements.
• Work with with account teams and CI to drive and monitor productivity improvement initiatives.
• Present technical updates to PRISM account management and customers.
• Provide Level 1 support for business solution tools (LINK 4PL, EDI, Reports) and ensure proper support process are in place.

WHAT ARE WE LOOKING FOR?

• Equivalent of a Bachelor’s degree in IT, Supply Chain Management, or Business Management
• Experience in Global Transportation, Freight Forwarding or 4PL (>2 years)
• Understanding of Order Management Systems and Transport Management Systems
• Ability to operate in the business world and the IT world, seamlessly translating between their different languages, policies, processes, and governance structures
• Knowledge of supporting technology topics like EDI/API, SQL, Power Platform, Workflow Automation and Case Management Systems
• Practical experience in technical documentation and training end users.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.