Customer Assistance Officer

Sinergia Talents; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent assistance service provider is seeking a Customer Assistant Officer in Petaling Jaya, Malaysia. This role serves as the first point of contact for customers, requiring excellent communication and coordination skills. Responsibilities include managing communications, recording activities, and providing quality assistance solutions. Preference is given to candidates with experience in insurance or medical industries. Fluency in English and Bahasa Malaysia is essential along with strong multitasking and problem-solving abilities.

Qualifications

• Experience in Insurance and BPO industries preferred.
• Experience in customer service or assistance preferred.
• Excellent written and spoken English and Bahasa Malaysia.

Responsibilities

• Attend to incoming and outgoing communications promptly.
• Record case activities and plan new tasks in the management system.
• Provide quality assistance solutions to customers.
• Work on a rotating shift basis ensuring prompt case handling.

Skills

Communication skills

Coordination skills

Multi-tasking

Analytical mindset

Problem-solving

Time management

Attention to detail

Job description

Customer Assistant Officer (Insurance/Assistance)

SUMMARY:

First point of contact to our customers, you are required to have an excellent communication and coordination skills to analyse, plan, communicate, execute, and monitor the roadside assistance required by our customers.

JOB RESPONSIBILITIES:

• Attend to incoming and outgoing communications promptly and courteously (telephone, e-mails, messaging etc...)
• Proper use of the case management system to record down case activities and plan new tasks.
• Provide quality assistance solution to our customers.
• Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

JOB REQUIREMENTS:

• Experience in Insurance and BPO industries preferred.
• Experience in customer service, assistance, insurance, or medical industry preferred.
• Excellent written and spoken English and Bahasa Malaysia.

REQUIRED SKILLS:

• Ability to multi-task and prioritize your workload.
• Analytical and questioning mindset is an advantage
• Pragmatic approach to problem solving
• Work well under pressure with good time management skill
• Discernment and the ability to assess a situation objectively
• Attention to detail with excellent numeracy and literacy.

Priority will be given to candidates who meet the following criteria:

• Minimum of 2 years of in-bound call center experience with the same company.
• Background in mobility services, roadside assistance, motor insurance, or towing industries.