Customer Acquisition / Customer Care

Virgin Media; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a motivated individual for a tele-sales position in Malaysia. The ideal candidate will possess a minimum SPM/'O' Level and have experience in telemarketing or customer service. Fluency in both English and Mandarin is preferred, as the role involves dealing with Mandarin-speaking clients. This position offers numerous benefits, including work-from-home options, annual leave, medical benefits, and opportunities for career growth.

Benefits

Work from Home

Birthday Incentives

Attendance Allowance

Career growth

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Training Provided

Overtime Pay

Monthly staff gatherings and team activities

Positive working environment

Qualifications

• Minimum SPM/'O' Level, Diploma, or Bachelor's Degree in any field.
• 1-2 years of telemarketing, sales, or customer service experience is preferred.
• Fluent in English and Mandarin.
• Energetic, self-motivated, able to work independently.

Responsibilities

• Conduct tele-sales activities to promote products and services.
• Explain product offerings and pre-qualify prospects.
• Perform outbound calls introducing digital membership services.
• Maintain up-to-date knowledge of industry trends and product updates.
• Collaborate with internal teams for campaign effectiveness.
• Ensure compliance with internal SOPs and regulatory guidelines.
• Maintain organized records of calls and customer interactions.

Skills

Telemarketing

Sales

Customer service

Fluent in English

Fluent in Mandarin

Education

Minimum SPM/'O' Level

Diploma or Bachelor's Degree in any field

Job description

Requirement

Minimum SPM/"O" Level, Diploma, or Bachelor's Degree in any field.

1-2 years of telemarketing, sales, or customer service experience is preferred.

Candidates fluent in English and Mandarin are preferred as role requires dealing with mandarin speaking clients.

Energetic, self-motivated, and able to work independently under minimal supervision.

Excellent communication and interpersonal skills.

If you are Fresh Graduate, we welcome you to apply now as On-the-Job Training is provided.

Candidate must have own transport.

Responsibilities

• Conduct tele-sales activities to promote the company's products and services.
• Explain product offerings, promotions, and pre-qualify prospects based on set criteria.
• Perform outbound calls to introduce digital membership services and exclusive online offers.
• Maintain up-to-date knowledge of industry trends, market conditions, and product updates.
• Collaborate with internal teams to provide feedback and improve campaign effectiveness.
• Ensure compliance with internal SOPs and relevant regulatory guidelines.
• Maintain accurate and organized records of calls, leads, and customer interactions.

Benefits

• Work from Home
• Birthday Incentives
• Attendance Allowance
• Career growth
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Overtime Pay
• Monthly staff gatherings and team activities
• Positive, supportive, and youthful working environment

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