CRM Solution Architect & Project Lead

REDtone; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading tech solutions provider in Malaysia is looking for a Solution Architect and Project Manager to customize a B2B and B2C CRM platform. The role involves managing the project lifecycle, ensuring effective communication with clients and teams, and overseeing technical implementations. Ideal candidates will possess a degree in IT, project management experience, and strong problem-solving skills to adapt solutions to client needs. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Bachelor's degree in a related field.
• Project management certification is a plus.
• Experience working with B2B and B2C CRM systems preferred.
• Proven ability to manage projects from initiation to completion.
• Effective communication with the CRM development team in China.

Responsibilities

• Analyze customer needs and design tailored CRM solutions.
• Define project scope, create plans, and manage timelines.
• Serve as primary technical contact for clients.
• Ensure successful customization and implementation of CRM.
• Deliver training and create technical documentation.

Skills

CRM system design

Project management

Cross-cultural communication

Problem-solving

Technical consultation

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Project management certification (e.g., PMP, PRINCE2)

Tools

Project management tools

CRM platforms

Job description

A leading tech solutions provider in Malaysia is looking for a Solution Architect and Project Manager to customize a B2B and B2C CRM platform. The role involves managing the project lifecycle, ensuring effective communication with clients and teams, and overseeing technical implementations. Ideal candidates will possess a degree in IT, project management experience, and strong problem-solving skills to adapt solutions to client needs. This position offers opportunities for career growth in a dynamic environment.