Crm Manager

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is looking for a Marketing CRM Manager. The successful candidate will develop and manage marketing CRM frameworks, analyze performance trends, and lead marketing performance reporting. Required are at least 3-5 years of experience in CRM and marketing analytics, along with proficiency in CRM tools like Salesforce and Google Analytics. This role offers several benefits including work from home options, annual leave, and medical insurance.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Medical Insurance

Training Provided

5 Working Days

Work from Home

Qualifications

• Minimum 3-5 years in CRM, Marketing Analytics, or performance-related experience.
• Experience in BPO center with related skills is a strong advantage.

Responsibilities

• Develop and manage marketing CRM frameworks that consolidate campaigns across regions.
• Lead monthly and quarterly marketing performance reports.
• Analyze performance trends across multiple regions and identify growth opportunities.

Skills

CRM

Marketing Analytics

Strong analytical skills

Presentation skills

Exposure to Travel, Royalty, or E-Commerce

Tools

Salesforce

Hubspot

Braze

Google Analytics

Tableau

PowerBI

Job description

Requirement

• Mininum 3-5 years in CRM, Marketing Analytics, or performance related Experience
• Exposure to Travel, Royalty or E-Commerce is a plus point
• Proficiency in CRM tools and analytics platforms (Salesforce, Hubspot, Braze, Google Analytics, Tableau, PowerBI, etc)
• Strong analytical skills with ability to translate data into actionable insights
• Capable of presenting data stories to both marketing and non-marketing audience
• Experience in BPO center with skills above is a strong advantage

Responsibility

• Develop and manage marketing CRM Frameworks that consolidates campaign across regions, brands and channels
• Lead the monthly and quarterly marketing performance report shared with senior leaderships and the organisation
• Analyze performance trends across regions (APAC, AU/ANZ, ME, EU) and identify growth opportunities
  • Partner with branch leads to embed data driven thinking into campaign planning and post-campaign reviews

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• 5 Working Days
• Work from Home