CRM Data Analyst: Insights & Growth (Hybrid, Bonus)

MHA Consultancy Services; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A dynamic consulting firm in Kuala Lumpur is seeking a Business Analyst to join its CRM Department. This role involves analyzing data to identify growth opportunities and developing dashboards. Candidates should hold a diploma and be bilingual in English and Mandarin. With a hybrid work model and various benefits including monthly bonuses and professional development opportunities, this position offers a rewarding career path for growth-oriented individuals.

Benefits

Hybrid Work Mode

Monthly Performance Bonus

Professional Development Sponsorship

Annual Leave Encashment

Team Bonding Activities

Qualifications

• Minimum 1 year working experience in Sales, Customer Service, or related fields.
• Proactive with a strong understanding and capability to seek guidance.

Responsibilities

• Analyze customer and transaction data to uncover patterns.
• Develop and maintain dashboards and reports using CRM tools.
• Support campaign planning and retention strategies with data insights.

Skills

Bilingual in English and Mandarin

Proficient in G Suite

Proficient in Microsoft Office

Data analytics skills

Education

Diploma or above

Tools

Power BI

Excel

Job description

A dynamic consulting firm in Kuala Lumpur is seeking a Business Analyst to join its CRM Department. This role involves analyzing data to identify growth opportunities and developing dashboards. Candidates should hold a diploma and be bilingual in English and Mandarin. With a hybrid work model and various benefits including monthly bonuses and professional development opportunities, this position offers a rewarding career path for growth-oriented individuals.